How hard is it to cancel AOL?
Posted: Sun 2006 Jul 02 11:37
Ref: On Tape: Rep Won't Let Customer Quit AOL
WCAU-TV
11:29 a.m. EDT June 22, 2006
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Watch Video: AOL Rep Won't Let Man Cancel Account | Slideshow: Blow-By-Blow Slideshow
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An incredible video from CNBC shows an AOL customer trying to cancel his account, but a phone rep won't let him do it. What customer Vincent Ferrari got when he tried to cancel his account was a lot of frustration.
It took him 15 minutes waiting on the phone just to reach a real, live person.
And, what happened next was recorded by Ferrari on audio and lasted about four minutes ...